Market Overview
As per Market Research
Future (MRFR), the global managed services market is estimated to reach USD
417.1 billion with a CAGR of 9.76% from 2020 to 2030 (forecast
period). The report shows the market opportunities and the market ramifications
that emerged as a result of the COVID-19 pandemic.
Managed services help
business enterprises to offload IT operations to third-party service providers,
also recognized as Managed Service Providers (MSPs), enabling organizations to
focus on their core business activities and strategies. Various managed
services provided by MSPs include support and maintenance services, remediation
services, monitoring services, network management, database management, server
management, disaster recovery, managed contact center services, managed
storage, web hosting, enterprise mobility management, application hosting, and
others.
Market Dynamics
The growing need to reduce
operating costs for operational infrastructure is anticipated to propel the
market during the forecast period. Managed service providers help companies
offset their initial investment in technology by providing services related to
network testing, cloud, managed data center, security, and mobility. After
switching to MSPs, companies pay for the service only on a monthly basis
instead of upfront hardware and software costs. As managed services incur
operating costs instead of capital expenditure, limited resources are tied up
to manage the advanced technology adopted by businesses
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Market Segmentation
The global managed services market has been
segmented into service type, organization size, and vertical.
Based on service type, the global managed
services market has been segmented into cloud services, managed data center
services, managed security services, managed collaboration services, managed
mobility services, network services and testing, and others. Cloud services
have been divided into cloud migration services, cloud brokerage services, and
cloud service orchestration. Managed data center services have been divided
into monitoring services, change management services, and others. Managed
security services have been divided into identity and access management,
vulnerability services, threat detection monitoring services, incident response
services, and others. Managed collaboration services have been divided into
unified contact center, unified communications, and others. Managed mobility
services have been divided into mobile device management, application lifecycle
management, and expense management. Network services and testing has been
divided into implementation services, operation services, and design services.
The other segment has been divided into BSS/OSS managed service and Data and
Information management.
By organization size, the global managed
services market has been segmented into large enterprises and SMEs.
By vertical, the global managed services
market has been segmented into BFSI, IT & telecommunication, retail &
e-commerce, healthcare, industrial/manufacturing, energy & utilities,
education & research, and others.
Regional Analysis
Region-wise, the global managed services
market has been categorized as North America, Europe, Asia Pacific, the Middle East
and Africa, and South America.
North America was the biggest market. The
region is expected to dominate the global market for managed services in terms
of market share during the forecast period due to the presence of the majority
of key players in the region investing in research and development activities
to provide services with greater performance and reliability. The US has the
bulk of the North American market due to the involvement of major MSPs such as
IBM Corporation, Cisco Systems, Inc., and DXC Technologies.
Europe is the second-largest market for
managed services. Europe has been segmented into the United Kingdom, Germany,
France, and the rest of Europe. The growing adoption of cloud platforms, IoT
technology, and the increasing need for managed enterprise data across the UK,
Germany, Russia, Denmark, Italy, Norway, and other European countries is one of
the main factors responsible for the growth of the managed services market in
the region. The UK has the largest market share in the region, followed by
Germany and France.
Key Players
Notable players in the Global Managed
Services Market are Accenture (US), Cisco Systems, Inc (US), Amdocs Limited
(US), Unisys Corporation (US), NTT Data Corporation (Japan),
Telefonaktiebolaget LM Ericsson (Sweden), Atos SE (France), Huawei Technologies
Co. Ltd (China), IBM Corporation (US), DXC Technology Company (US), and Fujitsu
(Japan).
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